Q: How long does it take to receive my order?
A: Once we receive your Ash Collection Kit it will take 6-8 weeks for the vestige to be completed.
Q: How much ash do I need to give?
A: Our optimal amount is 250grams (1 cup), however depending on your order size we may require more, or less.
Q: How many pieces can I order?
A: If desired, we can make 1 piece for every member of the family!
1 cup of ash has the potential to make up to 4 pieces. However, the quantity of pieces you can order is not limited, we may just require more ash.
Q: What happens to any remaining ash?
A: Because we know breakages occur or more pieces might be desired in future, your unique glaze will be stored for 12 months from your order date.
Q: Which countries do you ship to?
A: Currently we are only shipping within Australia. We hope to be expanding internationally in the near future!
Q: Where is my order?
A: When we ship your order we will provide you with the tracking number so you can keep an eye on its journey to you via the Australia Post website.
Q: What if my item is broken or lost in transit?
A: If something happens to your vestige during shipping, please send us a photograph for insurance purposes, and we will create another one for you in 6-8 weeks!
Q: How do I pay for my order?
A: We request that you pay via direct transfer using the details provided in your invoice.
Q: When do you require payment?
A: We ask for a prepayment of $100 prior to sending the Ash Collection Kit to you. The remaining amount can be paid upon completion.
Q: Can I enter into a payment plan?
A: Of course! Our business is to enable you to honour your loved one; not to be a burden.
Upon request we can organise a payment plan that suits you.
Were we able to answer your question?
If not, get in touch with us today.