FAQ’s

Frequently Asked Questions
Ordering

Q:  How long does it take to receive my order?

A:  Once we receive your Ash Collection Kit it will take 6-8 weeks for the vestige to be completed.

Q:  How much ash do I need to give?

A: Our optimal amount is 250grams (1 cup), however depending on your order size we may require more, or less.

Q:  How many pieces can I order?

A: If desired, we can make 1 piece for every member of the family!

1 cup of ash has the potential to make up to 4 pieces.  However, the quantity of pieces you can order is not limited, we may just require more ash.

Q:  What happens to any remaining ash?

A: Because we know breakages occur or more pieces might be desired in future, your unique glaze will be stored for 12 months from your order date.

Shipping

Q:  Which countries do you ship to?

A:  Currently we are only shipping within Australia. We hope to be expanding internationally in the near future!

Q:  Where is my order?

A:  When we ship your order we will provide you with the tracking number so you can keep an eye on its journey to you via the Australia Post website.

Q:  What if my item is broken or lost in transit?

A:  If something happens to your vestige during shipping, please send us a photograph for insurance purposes, and we will create another one for you in 6-8 weeks!

Payment

Q:  How do I pay for my order?

A:  We request that you pay via direct transfer using the details provided in your invoice.

Q:  When do you require payment?

A:  We ask for a prepayment of $100 prior to sending the Ash Collection Kit to you. The remaining amount can be paid upon completion.

Q:  Can I enter into a payment plan?

A:  Of course! Our business is to enable you to honour your loved one; not to be a burden.

Upon request we can organise a payment plan that suits you.

Were we able to answer your question?

If not, get in touch with us today.

10 + 8 =

PLANTERS

LUMINARIES

RING HOLDERS